FAQS

The item I would like is out of stock, what should I do?
 

Please CONTACT us with the details of your desires and we will make sure that you are the first to know as soon as they are back in stock. 

How do I return an item?

 

To return an item, please visit RETURNS and follow the guidance provided. 

How do I exchange an item?

 

To exchange an item, please visit RETURNS and follow the guidance provided. 

Can I change my delivery address?

 

We are unfortunately unable to change the delivery address for an order once it has been placed. 

How do you price your items?


 

By designing our own collections and selling exclusively online, we eliminate typical industry markups. Given the time and materials that go into crafting our pieces, we provide the best prices possible to make sure our artisans are paid fairly and we are able to cover our operating costs. 
 

How do you find your artisan partners?
 

We look for artisan partners who are the best at what they do. This takes a lot of research, travel, and often a process of trial and error. Many of our greatest relationships have been built through the most unexpected circumstances. There isn’t a particular formula for finding great people – we simply look for people who are keen and passionate about their craft.

STILL NEED HELP?

 

Burning questions, styling advice, or anything else we can help with – email us at escalonacantante@gmail.com

We love to hear from you!